At Mainland Labs, we are committed to delivering your orders quickly and securely. Please read our shipping policy carefully to understand how we handle order fulfillment.
1. Shipping Areas
We currently ship only within the United States. We do not offer international shipping at this time.
2. Order Processing Time
Orders are typically processed within 24 hours of receipt, excluding weekends and holidays. You will receive a confirmation email once your order has been shipped.
3. Shipping Methods and Delivery Time
We use trusted domestic carriers to ensure timely delivery. Estimated delivery time is usually between 2 to 5 business days, depending on your location.
4. Shipping Costs
Shipping charges are calculated at checkout based on your delivery address and the size/weight of your order. Occasionally, we may offer free or discounted shipping promotions.
5. Tracking Your Order
Once your order ships, you will receive a tracking number via email so you can monitor your shipment’s progress.
6. Incorrect or Undeliverable Addresses
Please ensure that your shipping address is accurate and complete. Mainland Labs is not responsible for delays or lost packages caused by incorrect or incomplete addresses.
7. Damaged or Lost Shipments
If your package arrives damaged or is lost in transit, please contact our support team within 48 hours of the expected delivery date. We will work with the carrier to resolve the issue promptly.
8. Contact Us
For any questions about shipping, please reach out to us at: 📧 hello@mainlandlabs.co